SCITUATE AROUND TOWN: The giving season has begun Nov 6, 2009
Thompson has been a leader in advancing technology, having directed the development and implementation of a PC-based training and employment directory, accounts receivable trial balance system, mail claims system, telephone claims systems, interactive voice system, virtual call centers and web-based applications for tax filings and payments. WEEKEND PICKS. (Scituate Mariner, MA)
Impressed with work force Oct 9, 2009
Not only do hired residents get to enjoy the life balance of a work-from-home position, but virtual call centers are much easier on the environment than traditional centers. By eliminating commutes and the need for large office spaces, virtual centers reduce gas consumption, eliminate CO2 emissions and decrease carbon dioxide output. (Casper Star-Tribune, WY)
Virtual call center comes to state Aug 16, 2009
Denver-based Alpine Access, a virtual call center, is expanding into Wyoming ... "I think that's the beauty of this virtual call center," she said. (Casper Star-Tribune, WY)
Letter Debating towns birthday not worth arguing about Aug 14, 2009
In the face of the town s official declaration that Canaan was formally settled in 1759, Ms. Flaherty has issued a virtual call to arms, complete with an all caps pronouncement, THIS IS UNTRUE. She insists that the correct year is 1758, when the original settlers signed a deed transferring land they had purchased from the Stockbridge Indians. (Hudson Register Star, NY)
Asian firms see enhanced customer care boosting sales Aug 12, 2009
ACCR encompasses customer analytics, virtual call centres, multiple modes of communication, Web 2. 0 and virtual world tools, which are changing the ways companies reach new customers and keep existing customers engaged. (The Star Online, Malaysia -- Business)
Wine for comic relief Aug 10, 2009
The organisation set a Guinness world record by manning the biggest virtual call centre ever, with a mind-boggling 20000 people taking pledges for Red Nose Day. The organisation plans to spend all the money raised on Red Nose Day 2009 to support its projects in Africa and the UK. It has already used 6. (iAfrica.com)
Business Buzz: July 30 Aug 1, 2009
OnState Communications, the leading provider of on-demand virtual call center and virtual PBX business communications systems, announced today that the company has opened a new headquarters location in Burlington's New England Executive Park at the following address: Eight New England Executive Park, Suite 120, Burlington, MA 01803. Located conveniently in Massachusetts' technology corridor, the new headquarters location has allowed OnState to consolidate its New England operations. (Burlington Union, MA)
VoxOx 2 Goes After 'Communications Insanity' Jul 17, 2009
It might, for example, ask a caller her name and route that information to the VoxOX user to determine if they want to take the call, essentially performing a virtual call screening function. When logged into VoxOx 2, you also can hear a phone message being left and decide to take the call at any point. (SmallBusinessComputing)
Businesses use Twitter to communicate with customers Jun 28, 2009
LiveOps manages home-based contract workers who staff virtual call centers. The remote workforce approach is similar to eBay's army of specialized sellers most of whom work at home and are graded on their performance. (USA Today -- Money)
Using a Virtual Call Center Jun 6, 2009
Virtual call centers are fast replacing on-site call centers due to the numerous advantages of the former. This article outlines the benefits of a Virtual call center ... The increasing popularity of the hosted call centers has led to what can be described as a virtual call center technology boom that has seen more companies developing different call center software to facilitate home-based telephony customer service. (Suite101.com)
Startup: Vital signs of a young regional company May 30, 2009
He started two Silicon Valley startups, moved to Portland in 2005 to run a business unit of New Jersey-based Avaya Inc. and then, still in Portland, became an executive vice president for California-based LiveOps Inc., which operates virtual call centers. Don Price, 54, the chief technology officer, has a bachelor's in economics from Wichita State University. (OregonLive, OR -- Business)
Pacnet opens customer service centre Mar 25, 2009
It will enable Pacnets call centre management to have real-time visibility over its entire customer service operation regardless of location, as all locations will be managed as one virtual call centre. Garner also said the new platform will be used for training and ongoing service improvement by using an interaction recording system that allows quick reviews by its quality team. (The Star Online, Malaysia -- Technology)
