Airline keeps callers happy May 30, 2009
Phone calls to corporate customer-service centers can cost a business between $5 and $50 apiece, depending on how long the caller is on the phone and whether the company has to call the person back, according to Barbara Lancaster, president of LTC International, a Richardson telecom consulting shop. It s hard to make that up in profit, she says. (Dallas Business Journal, TX)
'MTN will be open to compromise' May 26, 2009
According to Kunal Bajaj, MD of telecom consulting firm BDA India, MTN is likely to be less whimsical now, since its efforts to strike deals with various suitors have not borne fruit for almost two years. It may be more open to a compromise on its earlier unbending stand that any suitor must agree to becoming an MTN subsidiary. (India Times, India -- Intl Business)
Beijing battles with unauthorized TV May 1, 2009
"To my knowledge, there are no 'legal' satellite TV subscribers in China, but the illegal market is huge - the number often thrown about is around 20 million. There are 1 to 2 million legal satellite TV dishes used for various platforms in China, but these are technically limited to hotels that serve foreigners and expatriates in China, foreign-owned buildings, embassies, etc. But not for Chinese citizens," said Patrick French, senior analyst and head of the Singapore Office at NSR LLC, an... (Asia Times Online)
Business Development Consulting Firm Focuses Only on the Latin American Telecom Market Feb 12, 2009
LatAm Telecom consulting is located in La Conner, Washington, with associates in New England and throughout Latin America. LatAm Telecom Consulting specializes in working with companies interested in entering the Latin American market, but who lack either the knowledge to build their regional strategy, or the resources to enter the market directly ... The associates at LatAm Telecom Consulting provide resources and knowledge to facilitate companies in developing their regional strategy, to help... (Yahoo News -- Press Releases)
Guessing time as China delays 3G license issue Feb 8, 2009
The 3G licenses will be issued between the end of October and the beginning of November or later, Beijing-based Norson Telecom Consulting said in a statement to Shanghai Daily. Investment bank UBS had said in its recent report that China will delay the issuance of 3G licenses to 2007. (Xinhuanet, China -- Business)
PSUs set to lose purchase preference Mar 19, 2008
NEW DELHI: Public sector companies such as BHEL, SAIL, Bharat Earth Movers (BEML), Telecom Consultants India (TCIL) and ITI should be ready for tough competition. The government plans to scrap the purchase preference policy from April 1, 2008. (India Times)
Alarm at cable rift Feb 19, 2008
"The economic cost of losing, or even just slowing down, international communications is extremely high," Matt Walker, senior analyst at telecom consultants Ovum-RHK, says. If the two biggest connections into Australia - the Southern Cross Cable (SXC) and the Australia-Japan Cable (AJC) - became inoperable at the same time, the cost would be staggering. (Sydney Morning Herald -- Technology)
It's time to call a BlackBerry blackout Feb 9, 2008
Derek Kerton, a principal analyst with wireless telecom consulting firm The Kerton Group, with offices in Waterloo, Ont. and San Jose, Calif. (Globe and Mail -- Business)
Three things to watch Feb 2, 2008
Iain Grant of telecom consulting firm SeaBoard Group figures Rogers may be more willing to cut its ties with Yahoo since there is far less integration between the two than MSN and Sympatico, which he calls "Siamese twins.". Rogers recently sealed a new deal with Yahoo in which the two share ad revenue instead of Rogers paying portal fees to Yahoo. (Globe and Mail)
Google Eyes Free Spectrum Jan 31, 2008
"Anything that provides a way to push ads while not benefiting existing carriers is beneficial for Google," says Rory Altman, director of telecom consulting firm Altman Vilandrie r it could create a low-cost experimental playing field that lets technology companies try out new services without the added cost of spectrum access. Companies "could experiment with new devices and services away from the incumbents, then use the experience to expand into other [spectrum] areas," notes Phil Asmundson,... (Forbes -- Technology)
Broadband's Growing 'Need for Speed' Jan 29, 2008
"I don't think it trumps fiber to the home but it keeps cable in the competition," says Alan Breznick, senior analyst at telecom consulting firm. Meeting Customer Demand. (BusinessWeek)
Competition heats up among telecom providers in the Triad Jan 21, 2008
The mergers have created more competition for small-business customers as each of the newly-formed companies tries to get a bigger piece of the small-business pie, says Suellen Burke, the director of telecom consulting for URS in Clemmons. Many of the mergers have also allowed companies to provide more services than they were able to provide previously. (Business Journal of the Greater Triad Area)
Stages adds six to board Dec 26, 2007
The new members are: George Goodman, president of ; Elizabeth Goodman, a volunteer working as an educational consultant to Logan College of Chiropractic; John Nations, mayor of Chesterfield and a partner in the law firm of ; Indigo Sams, director of program services at Herbert Hoover Boys & Girls Club; Scott Widham, a principal in , a technology and telecom consulting company; and Wayne Withers, special legal advisor to. Established in 1987, Stages St. Louis is a professional theater company. (St. Louis Business Journal, MO)
BCE Plans to Raid Telus Territory for Business Customers, Boisvert Says Nov 6, 2007
Telus and BCE are fighting it out tooth and nail,'' said Roberta Fox, senior partner at Fox Group Telecom Consulting in Mount Albert, Ontario. Telus is very focused. (Bloomberg -- Canada)
Cellphones, Internet step to the fore Jul 28, 2007
Mark Goldberg of telecom consulting firm Mark H. Goldberg and Associates Inc. said the challenge for the industry is to continue investing in networks that will increase the use of high-speed Internet among consumers. "One of the things we'll be watching is how they are able to invest in technology that allows them to continue the speed evolution of Internet service," he said. (Globe and Mail -- Technology)
Montec Holdings Inc. announces acquisition of Angus Dortmans Associates Inc. Jul 26, 2007
Mr. Dortmans will head up the Datex Management Services division which focuses on telecom expense management (TEM), telecom consulting services, and contact centre solutions using Datex's proprietary web-based tools. About Angus Dortmans Associates Inc. Angus Dortmans Associates provides management advisory services to end-user organizations that rely on business telecommunications, networks and contact centres to advance their business goals. (Canada Newswire)
Dual-Mode BlackBerry Examined Jul 20, 2007
The value that Wi-Fi-enabled BlackBerries brings to the enterprise is the access and efficient use of Web-based applications, like e-mail and cell phone, said Roberta Fox, senior partner with Mount Albert, Ontario-based Fox Group Telecom Consulting. "Having a higher speed data throughput is really the exciting part," said Fox. (PC World)
EU slashes cellphone roaming charges Jun 20, 2007
I don't think there's going to be any measurable impact for Canadians that comes from this, said Mark Goldberg of telecom consulting firm Mark H. Goldberg and Associates Inc. He noted, however, that the new roaming rates within Europe are still more than the 30 to 35 cents a minute that Canadians pay in long-distance charges at home. A Rogers Communications Inc. spokeswoman declined to comment on the possible impact. (Globe and Mail)
TRAI Mandates Svc Providers to Set Up Call Centers for Grievances May 5, 2007
TRAI said it received a wide range of comments from stakeholders including service providers, industry associations COAI and AUSPI, consumer organizations/ consumer advocacy groups (CAGs) and a few individuals and telecom consultants, etc. Keeping in view the stakeholders' comments and in order to raise the level of satisfaction of telecom consumers, a strong case was made out to regulate institutional mechanism including procedures and practices for handling consumer complaints and their speedy... (IT News Online)
BCE turns up the heat on bidders Apr 30, 2007
" The takeover talks are an enormous distraction for BCE employees, and the board said Sunday that it plans to have any process, including privatization, completed by September of this year. U.S. private equity funds Blackstone Group LP and Cerberus Capital Management LP are also considering offers, but need to find Canadian partners to meet regulations that cap foreign ownership of telecoms. As potential bidders get serious about tabling $32-billion-plus offers, BCE is expected this week to set... (Globe and Mail)
Bell and Telus jump at chance to set prices Apr 13, 2007
At the end of the day, it's a positive for the incumbent phone companies because it gives them the flexibility that they should have, said Mark Goldberg of telecom consulting firm Mark H. Goldberg and Associates Inc.. Search. (Globe and Mail)
Lower prices no shoo-in as telcos near deregulation Mar 28, 2007
"You have all sorts of outsiders who can discipline the pricing from the incumbent phone companies," said Mark Goldberg of telecom consulting firm Mark H. Goldberg and Associates Inc. "That's a very different situation from cable TV. "That's why I think we're going to see local phone service move a lot more similarly to the long-distance market," Mr. Goldberg said. Still, some observers believe the only discounts consumers will find is if they sign up for bundles of products. The carriers, after... (Globe and Mail -- Business)
Antidote for Phone Tag: VoIP Feb 6, 2007
-based telecom consulting firm. "Some of the capabilities you get in an IP network you couldn't get in a traditional phone system," he said. (Multichannel News)
Wrong Way For Wireless? Jan 15, 2007
Yet Rasmus Wegener and Pratap Mukharji, Atlanta-based telecom consultants for Bain ny, say wireless companies are headed in the wrong direction. Betting on customers to fatten up their phone bills won't work, they say. (Forbes)
