Calling Phony on Apple's Latest Ads Nov 18, 2009
"It must be nice to have a live person to talk to," says PC. Then he starts remembering his Interactive Voice Response System nightmares. Who hasn t yelled "CUSTOMER SERVICE" into the telephone mouthpiece, at one time or another. (Fox News)
Delinquent utility customers could face disconnections, resolve problems sooner Nov 18, 2009
Should the shootings at Fort Hood be called terrorism or a "Man caused disaster?". Yes, it was terrorism. (McKinney Courier-Gazette, TX)
Brown's support slips, Locke and Parker gain in new polling data Oct 31, 2009
Rice University professor Bob Stein, who conducted earlier polls for KHOU-TV and KUHF Radio, used an interactive voice response system this week to re-interview many of the likely voters who took part in the first rounds of polling, which KHOU and KUHF released this week. Stein also used the IVR system to question new groups of registered Houston voters who described themselves as likely to vote in the mayoral election. (KHOU.com, TX)
Cable-Tec Expo 2009: Comcast's Project Cavalry Priority: Do-It-Yourself DTAs Oct 30, 2009
In addition, Comcast established a dedicated phone number with an automated interactive voice response (IVR) system that steps customers through ordering the DTA kit. Comcast also wanted to make sure the self-installation kits were as simple as possible, and consistent across all vendors. (Multichannel News)
Akuffo Addo Blows NIB 300,000 On Campaign Oct 27, 2009
Upon giving the financial backing, Sky Telecom, then entered into an agreement with the then Ghana Telecom (now Vodafone Ghana) for the provision of the Interactive Voice Response (IVR) and Termination Services, which they used in bothering the ears of Ghanaians in the wake of the December 2008 elections with the NPP begging that Mr. Akufo-Addo be voted for to become the President of Kwame Nkrumahs Ghana. GT according to documents available to us insisted that Sky Telecom secure a financial... (Ghana Web, Ghana)
Over-the-phone payments for city utility bills start Oct. 1 Oct 1, 2009
The City of Gillettes new interactive voice response system will allow people to check their account information, billing history and payment history. They also can request payment fax. (Gillette News-Record, WY)
CRM application integration using Web services: Sep 25, 2009
Web services can help an organization cost-effectively and efficiently integrate on-demand self-service applications and interactive voice response (IVR) systems with the core CRM application. They enable organizations to exchange data and information seamlessly between self-service tools and modules and the CRM application without having to undergo a lengthy and complicated integration process. (SearchCRM.com)
4 tricks that may help you get a human on the phone Sep 20, 2009
Even raising your voice or lowering it to a mumble might mess up the Interactive Voice Response system. The technology of automated voice systems has reached amazing heights, but is it too technologically advanced to satisfy a customers desire for readable answers. (Gillette News-Record, WY)
Electric bill, water costs or building permit status will be part of new voice response system Sep 5, 2009
A new interactive voice response system will be implemented by the City of Gillette in October ... The software for the interactive voice response system cost the city about $79,575. (Gillette News-Record, WY)
Verizon Expands Cisco Collaboration Portfolio Sep 4, 2009
The app includes call routing, prompts, and interactive voice response. For an extra fee, you can set it up to receive voice commands, so that callers can simply speak their requests. (IntranetJournal)
Constellation Software's Trapeze Subsidiary Awarded Statewide Rural Intelligent Transportation System Contract for State of Missouri Sep 1, 2009
Additional components of the integrated ITS solution include a customer relationship management module to assist in capturing, tracking and following up on requests and complaints from customers as well as an advanced interactive voice response (IVR) system with call back and confirm/cancel capabilities. The Missouri Department of Transportation (MoDOT) initiated the procurement of a rural ITS solution and OATS Inc., (OATS) one of the largest rural transportation providers in Missouri, procured... (CCNMatthews Press Releases)
Lifetime Digital to Provide Unprecedented Level of Content for New Season of Project Runway and the All-New Models of the Runway Aug 21, 2009
TIM GUNN INTERACTIVE VOICE RESPONSE (IVR): Lifetime gives fans the opportunity to create and send customized messages to friends and family from Tim Gunn - complete with friend's name, occupation, hobbies, favorite designer and favorite Project Runway phrase, including his trademark "make it work." Messages can be sent to anyone's email or cell phone number at no charge. FAN POLLING AND INTERACTIVE WIDGET: Fans can express their allegiance to their favorite contestant using embeddable designer... (Yahoo! Wire -- Entertainment News)
Rowlett: Delinquent utility customers could face disconnections, resolve problems sooner Aug 21, 2009
Should the government give the clunkers to the poor instead of destroying the engines. By Ann Marie Shambaugh, Staff Writer. (McKinney Courier-Gazette, TX)
Better technology can boost public transit Aug 14, 2009
That means adopting more accessible technology, such as Interactive Voice Response, which works with regular cell phones. It also means electronic signs at bus stops to provide the real-time information on the spot useful for those less familiar with TheBus, such as tourists. (Honolulu Advertiser)
PAREXEL International Reports Fourth Quarter and Fiscal Year 2009 Results Aug 11, 2009
These changes relate to (1) the ClinPhone Interactive Voice Response (IVR) component of the Perceptive Informatics business segment, and (2) purchase accounting for ClinPhone, which the Company acquired in August 2008. The changes do not have an impact on the Company's fundamental business or on its economics in terms of cash or cash flow. (PR Newswire)
Voice Mobility Closes Agreement With Debt Holders to Exchange Debt for Equity Jul 4, 2009
Our product line includes highly scalable Voicemail, Unified Communication, Fax Service, Interactive Voice Response, and Auto-Attendant applications, as well as unique features like Emergency Event Notification, Mobile Client functionality, Presence, Speech applications and Desktop integration with industry leading software providers. For more information, visit www. (CCNMatthews Press Releases)
Obama Mobile Veterans Launch New Company Jul 3, 2009
Goodstein also created and implemented Obama Mobile, an advanced communication strategy that included text messaging, downloads, interactive voice response communication, a mobile web site (WAP), and even an iPhone application. Doug Busk: With over 10 years' experience in high tech fields, ranging from interactive marketing to wireless strategy, Busk brings a diverse background to Revolution Messaging. (Yahoo News -- Press Releases)
Amdocs Partners With Trivnet Enabling Service Providers to Offer Mobile Money Services Jun 24, 2009
The Trivnet technology allows service providers to offer their customers the ability to perform various financial transactions, such as money transfers, mobile commerce, and mobile banking, from all types of mobile phones, as well as over the Web, IVR (interactive voice response) or any other access method available to customers. Services are conducted in a fully secured environment, allowing service providers to adhere to the strictest financial and security standards and regulations, including... (PR Newswire)
Networx task-order update Jun 5, 2009
Value: $49,818,000Verizon Universal for VA National Automated Response System interactive voice response system transition to Networx. Value: $1,668,000WT note: Qwest celebrated a $60 million win, AT&T pegged its award at $120 million, and Verizon laid claim to a $20. (FCW.com)
Evolv On-Demand Selects Voxeo To Help Transform Call Center Recruiting Landscape Jun 4, 2009
Orlando, FL and Daly City, CA (PRWEB) June 4, 2009 -- Voxeo Corporation, a leading provider of premise and hosted Unified Communications and Self-Service platforms, today announced that Evolv On-Demand, a leader in human capital recruiting and hiring for call centers, is using Voxeo's hosted Interactive Voice Response (IVR) platform in its cost-saving, next-generation hiring solutions for the call and contact center industry ... Interactive Voice Response. (Yahoo News -- Press Releases)
Ironwood and Forest Present Additional Positive Phase 2b Study Results for Linaclotide in Patients With Irritable Bowel Syndrome With Constipation Jun 1, 2009
Daily assessments of bowel habits and symptom severity, and weekly global assessments were performed using an interactive voice response system. During the baseline period patients had to demonstrate <3 CSBM/week and mean daily abdominal pain of at least mild severity. (PR Newswire)
Florida group buys IMified May 28, 2009
Voxeo was founded in 1999 to offer its customers advanced Interactive Voice Response and or Voice over Internet Protocol. Interactive voice response is the ability of a system to recognize voice responses over the phone or computer, often used by banks, airlines and other business for incoming calls. (Sacramento Business Journal, CA)
CBSE 10th results out for Chennai, Ajmer, Panchkula regions May 26, 2009
The board would also disseminate results through interactive voice response system. Text. (India Times, India -- Community News)
Are girls smarter than boys? May 23, 2009
The CBSE has also launched psychological counselling for students through tele helpline, Interactive Voice Response System and its website ... CBSE is also providing tele-counselling through Interactive Voice Response System (IVRS) mode. (India Times, India)
Central Ohio Transit Authority Selects Constellation Software's Trapeze Subsidiary for Comprehensive Fixed Route and Paratransit Intelligent Transportation Solutions and Other New Technologies May 22, 2009
As well, COTA has selected several additional Trapeze software solutions to further enhance their integrated transit enterprise system including interactive voice response capabilities and real-time next bus arrival information. Central Ohio Transit Authority (COTA) is the regional public transportation provider for the Central Ohio area based in Columbus Ohio. (CCNMatthews Press Releases)
NCH Software Adds Web Console Management for Their IVR Software May 13, 2009
This latest release of the program features an intuitive web management console where administrators can set up and access voice mail systems, interactive voice response (IVR) systems and outbound dialing operations from a remote PC. ... interactive voice response ... Interactive Voice Response Real-time data. (Yahoo News -- Press Releases)
Automated Calls May Help Doctors Monitor Patients Apr 30, 2009
"The interactive voice response system was effective in communicating complex information, as 77.8 percent of messages were successfully delivered and did not require input from staff," wrote Dr. Alan Forster and his colleagues from the Ottawa Hospital Research Institute and the University of Ottawa. "Importantly, the interactive voice response system reduced the workload of clinic staff by 33 percent.". (MEDLINEplus)
Microsoft and Tellme Deliver Benefits of Voice in the Cloud to Contact Center Customer Service Apr 29, 2009
The Zira technology benchmarks close to actual human pronunciations - delivering the industry's highest quality TTS service and reducing the expense of custom audio recordings for enterprise interactive voice response. ABOUT TELLME. (PR Newswire)
Microsoft Gets More Competitive With Tellme Voice Recognition Apr 29, 2009
Oftentimes, these poor interactive voice response applications are the result of poorly designed applications, but limited technology plays a powerful negative role as well. On Wednesday, Microsoft will announce a number of improvements to the voice developed by its Tellme subsidiary that aim to make it easier for companies to develop more responsive, interactive customer service applications. (TechWeb)
Swine Flu Spreads Just As Economy Points To Recovery Apr 29, 2009
The reason, Tellme executives say, is because the company's interactive voice response systems can save companies money and improve customer service and satisfaction. On Wednesday, Tellme is set to unveil a host of. (Investors Business Daily)
Tackling security of VoIP networks Apr 14, 2009
As telephony moves to the Internet, so will the unsolicited automated calls driven by interactive voice response (IVR) systems hawking unsolicited commercial products. The emergence of these automated telemarketers will be disruptive to business and consume precious time as users are unable to detect nor prevent incoming calls. (The Star Online, Malaysia -- Technology)
Enghouse Acquires Trio Enterprises AB of Sweden Apr 4, 2009
Syntellect and Trio have a strong tradition of experience and expertise delivering switch independent Interactive Voice Response and Contact Center solutions. Trio's 15-year history as the leading provider of Enterprise Communication, presence, call and message management solutions in the Nordic region further enhances the combined companies' complementary product portfolio and efforts in meeting the growing Unified Communications marketplace. (CCNMatthews Press Releases)
Aristotle Wins Certification From British Film Board Apr 2, 2009
Used for instant verification of government-issued ID, the service operates across various platforms, including online, interactive voice response (IVR), wireless and other mobile devices. Offering tailored solutions to both commercial and government sectors, Integrity helps responsible merchants mitigate the risk of age or identity fraud online and in-person, while government agencies trust Integrity to provide verifiable value-added identification services. (Yahoo! Wire -- Entertainment News)
New Virtual Health Assistant Introduced Apr 2, 2009
Patients can receive reminders via email, text message, interactive voice response, or live phone engagement, and respond with messages aimed at tracking compliance and providing clinical values back to the provider. Sleep Services of America, the leading provider of sleep-related health services in Maryland, will offer HealtheTrax(TM) to patients with obstructive sleep apnea who receive a new CPAP machine through any of Sleep Services of America's Maryland locations. (PR Newswire)
Letters to the Editor Apr 1, 2009
Integravox, LLC specializes in voice response system development for both dialogic-based and intervoice Interactive Voice Response systems. San Francisco Custom Sign Company. (Yahoo News)
Presidential primary 2008 polls: What went wrong Apr 1, 2009
"We also learned that some polling firms are buying lists of registered voters with phone numbers, and then they are contacting people with interactive voice response technology---basically computerized calls---and that they're taking information from the person who answers the phone which may or may not be the person identified in the sample," Traugott said. "This should be a focus of further research." Another firm interviewed any registered voter in the household. (EurekAlert!)
inContact, Inc. (SAAS) Chief Executive Officer to Ring the NASDAQ Stock Market Opening Bell Mar 21, 2009
The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize... (Primezone Releases)
The how and why of voice portals Mar 5, 2009
But many IT organizations are in the midst of one major "IP convergence" transition -- from traditional proprietary interactive voice response (IVR) systems, the voice-prompt phone interfaces so common for automated customer service and other call-center activities, to standards-based voice portals. According to Datamonitor, sales of the "IP convergence" voice portal technology surpassed those of traditional IVR systems some time in 2007 and have continued their upward trend ever since. (InfoWorld)
KongZhong Corporation Reports Unaudited Fourth Quarter 2008 Financial Results Feb 19, 2009
The Company delivers wireless value-added services to consumers in China through multiple technology platforms including WAP, multimedia messaging service (MMS), JAVATM, short messaging service (SMS), interactive voice response (IVR), and color ring-back tone (CRBT). The Company operates three wireless Internet sites, Kong. (PR Newswire)
