A users' guide to CRM software Jul 14, 2008
A key reason is integration with other Microsoft software, says Robert DeSisto, analyst at Gartner Group - particularly Outlook, whose basic contact management, scheduling and e-mail capabilities make it popular with salespeople. Integration with Access database software helps too, adds Vinay Nair, research manager for Canadian enterprise applications at IDC Canada. (Computerworld Australia)
Apple's latest opens a developers' playground Jul 13, 2008
Video: iPhone application: Friend Book, a contact management tool. Video: Tap Tap Revenge, a game that tests your rhythmic skills. (International Herald Tribune -- Technology)
New iPhone faster, but lacks vital features Jul 13, 2008
In addition to international language support and better e-mail and contact management, the new software also includes access to Apple's App Store, which has more than 600 paid and free downloadable applications. This is where Apple's history as a computer and software company shines. (San Francisco Chronicle)
Find Project Software Jul 2, 2008
eStudio contains 30+ easy-to-use features including document management, file sharing, online calendars, online contact management, and project management software. eStudio is easily customized, each user will see only the features that are appropriate for your business needs. (LinuxPlanet)
Northern Quest Casino Selects Marketing Results' AIM System Jun 25, 2008
AIM provides contact management functionality with complete player profiles of play history, offers and interests. Management can also oversee department goals with the performance evaluation reports, revenue and defection reports. (Yahoo! Wire -- Entertainment News)
WCIT 2008: MDeC takes centre stage May 21, 2008
Symphony wants to be recognised as Asias leading outsourcing partner by offering BPO (business process outsourcing) in contact management, human resource, financial services, cheque processing and more. It is currently servicing 32 countries and has more than 3,000 clients from private and public-listed companies to Fortune/Global 500 companies, says Nadeem Rahman, Symphonys director of HR solutions. (The Star Online, Malaysia -- Technology)
Steve Jobs to keynote WWDC May 14, 2008
The iPhone will have more enterprise friendly features like "push-based" e-mail, calendar info and contact management; additional support for VPNs, including Cisco IPsec; and two-factor authentication, certificates, and identities. Apple may also shed some light on during the keynote. (InfoWorld)
Salesforce meets Google Apps Apr 16, 2008
com-Google effort deliver on its promise, it could help cloud computing gain serious traction businesses, including larger enterprises that have been outside confined niches such as timesheet management and sales contact management. That's because both Salesforce. (InfoWorld)
Maximizer Software Announces Increased Revenues for First Quarter 2008 Apr 15, 2008
Entrepreneur Edition gives start-ups and individual professionals an out-of-box, full-featured contact management solution that is simple, accessible and provides the best value to help them grow their business. Positive commentary on the launch included articles in IT Business Canada, Small Business Computing, CRM Magazine, Inside CRM, among others. (CCNMatthews Press Releases)
ERP Software Apr 13, 2008
Provides contact management and accounting software. Indus International, Inc.. (IntranetJournal)
Analysts OK iPhone for enterprises Mar 20, 2008
0 will , including "push-based" e-mail, calendar info, and contact management; additional support for VPNs, including Cisco IPsec; and two-factor authentication, certificates, and identities. Apple also sees "enterprise-class" Wi-Fi with WPA2/802. (InfoWorld)
IT Zone guide to CRM software for accountants Mar 18, 2008
Practice software specialists have been working to close the gap with CRM and contact management modules that link to tax and accounts production systems, but usually lag behind specialist CRM applications in the features they can offer ... There are two aspects to CRM: more effective marketing is the outward-looking rationale; but the internal advantages of coherent contact management are possibly even more important to firms delivering professional services ... The contact management... (Accounting Web, UK)
Re-Examining The iPhone Mar 7, 2008
Apple announced Thursday that the iPhone will soon be able to play games from Electronic Arts and Sega, and connect to Microsoft Exchange servers for secure corporate email and contact management. The company also released details about its plan to encourage third party developers, including a $100 million "iFund" to seed companies with development 00004000 capital. (CBS News)
Taking Customer Relationship Management to the Max Mar 4, 2008
The Entrepreneur edition completes the company's full line of CRM products, ranging from contact management to full-blown CRM. In addition to Entrepreneur, the Maximizer CRM 10 family consists of Group (up to 15), Professional and Enterprise editions. The software, which sells for $229, incorporates account and contact management with sales-opportunity, order, time and task management, Outlook integration, scheduling, reporting, sales coaching and document management capabilities ... Laurie... (SmallBusinessComputing)
Microsoft: save $44 billion, just make Hotmail free Mar 3, 2008
Seems weird that they are so progressive in some areas, but behind the millennium on contact management. I like the searching capability, but sorting is not a feature provided. (Computerworld)
CRM Platform from Graham Picked by Crazy John's Feb 23, 2008
The contact center incorporates a number of case and contact management features, along with workflow and reporting functionality. . (TMCnet)
Shorter deadlines, shorter returns - the 2007/08 tax software race. By John Stokdyk Feb 21, 2008
Digita has been expanding in several different directions in recent years, adding accounts production and contact management facilities to its tax software portfolio. At the same time, it has been adding new features to Taxability Pro to make it more attractive to larger firms, according to Digita business development manager Nigel Powell. (Accounting Web, UK)
Maximizer Software Completes CRM Family of Products with Launch of Maximizer CRM 10 Entrepreneur Edition Feb 14, 2008
Most Robust Contact Management Solution Provides Catalyst for SMB Growth ... Maximizer CRM 10 Entrepreneur Edition, the next-generation of Maximizer contact management software, gives start-ups and individual professionals an out-of-box, full-featured contact management solution that is simple, accessible and provides the best value to help them grow their business ... With this release, Maximizer Software is the only vendor that offers a complete family of CRM products for small and... (CCNMatthews Press Releases)
Microsoft Office Live Small Business Launches New Tools, Enhances Free Service to Help Small Businesses Sell and Market Online Feb 11, 2008
Small businesses that sign up will receive a valuable set of tools and features for free, including Web hosting; rich site design capabilities; numerous productivity applications; contact management software for performing basic customer relationship management (CRM); and custom domain name registration with 100 business e-mail accounts (custom domains are free for the first year). This release is also compatible with the Firefox 2. (PR Newswire)
Microsoft's Business Contact Manager Goes on Its Own Feb 8, 2008
- November 18, 2003A user-friendly and feature rich CRM solution that includes sales-force automation, contact management, project management and campagign management and execution ... The contact management application also now offers tight integration with Microsoft Office Accounting 2008. (eSecurityPlanet)
Outlook 2007 Goes it Alone Feb 7, 2008
However, the most recent release Outlook 2007 with the Business Contact Manager contact management application, which comes as a component of Office 2007 has been so popular with small businesses that Microsoft is now offering it as a standalone package. Demand for a standalone release grew out of small business needs for consolidating contact information from more than one application in a single place. (CIO Information Network)
Google Phone FAQ: Android Platform for Mobile Phones Nov 6, 2007
That design opens up a treasure trove of possible browser-based services already available to PC users, including contact management, document creation, GPS direction services, and VoIP (Voice over Internet Protocol) services. Many of these services could be implemented today but aren't, largely due to the fact that wireless carriers currently offer basic browsers that restrict users to a walled garden of services. (PC World)
SAP Primes SaaS Reseller Pump Nov 1, 2007
- November 18, 2003A user-friendly and feature rich CRM solution that includes sales-force automation, contact management, project management and campagign management and execution. - November 18, 2003Reference Logic is a complete 'program in-a-box' sales and marketing software solution that addresses the common challenges of implementing a customer reference program. (eSecurityPlanet)
CRM Software Oct 30, 2007
Blended CRM and customer contact management software solution, multi-channel call center system with voice, email, fax, Web, VoIP, and video ... Developer of ActionWare400(tm) contact management systems software ... Blended CRM and customer contact management software solution, multi-channel call center system with voice, email, fax, Web, VoIP, and video. (LinuxPlanet)
Contact Management Software Oct 29, 2007
Learn how Avaya's personal information management software provides contact management & delivers customer service to maximize your businesses ROI. www ... Developers of contact management information systems and a general office automation tool for both single users and work groups ... Provides contact management and accounting software. (IntranetJournal)
Information Technology Services Oct 26, 2007
Services include data center, network, server and application design and architecture; web site launch services; 3rd party contact management; hardware and software maintenance; security consulting; and other ongoing and startup systems managment services. Services are provided to multiple industries. (LinuxPlanet)
Sykes Enterprises, Incorporated to Webcast Third-Quarter 2007 Financial Results Oct 20, 2007
Oct. 19, 2007 (PRIME NEWSWIRE) -- Sykes Enterprises, Incorporated (``SYKES'' or the ``Company'') (NasdaqGS: - ), a global leader in providing outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena, announced today it will release financial results for the third-quarter ended September 30, 2007, on November 5, 2007, after the market close ... SYKES is a global leader in providing customer contact management solutions and services in the... (Primezone Releases)
CRM projects fail because users say 'no thanks' Oct 19, 2007
com, using features such as account and contact management, opportunity tracking and Web reporting ... com, using features such as account and contact management, opportunity tracking and Web reporting. (SearchCIO.com)
Apple opens iPhone software Oct 19, 2007
Such applications could include contact management and other business software - a lack of which has limited the iPhone's appeal to corporate customers, who are among the biggest buyers of smartphone handsets. In a statement on Apple's website, company co-founder and chief executive Steve Jobs said it planned to provide a development toolkit to outside programmers by February. (NEWS.com.au)
Alauras Software Announces International Distribution Agreement with Yellow Magic, Inc. Oct 13, 2007
Efficient contact management, activity tracking, sales force automation, archived data and monitoring tools are just a few of the many features of the system. The solution also provides an aggressive SFA module which includes YP territory management, contact management and YP proposal creator. (Yahoo News -- Press Releases)
CRM upgrade helps firm take secure data on the road Sep 29, 2007
The sales team was looking for improved functionality with contact management, tracking, and literature request capabilities ... The sales team was looking for improved functionality with contact management, tracking, and literature request capabilities. (SearchCRM.com)
Yahoo Buys Zimbra, Maker of Software Services Sep 20, 2007
In addition to e-mail, Zimbra's suite also includes calendar and contact management components, as well as an open platform that allows third-party developers to create mini-applications called Zimlets for the suite. Zimbra customer is ambivalent about the news. (PC World)
* World Business Quick Take Sep 19, 2007
Zimbra offers e-mail, calendar and contact management tools through an open platform that lets users tailor the features and tie them with other Web services. IPR Nintendo wants crackdown Nintendo is demanding South Korean authorities crack down on copyright violations by companies circulating illegal copies of its games, spokesman Ken Toyoda said yesterday. (Taipei Times, Taiwan -- Business)
Yahoo to buy firm to enhance e-mail Sep 18, 2007
Zimbra currently offers e-mail, calendar and contact management tools through an open platform that lets users tailor the features and tie them with other Web services. The acquisition could help Yahoo better compete with Microsoft Corp. and Google Inc. for business customers. (AZCentral -- Business)
First sight of QuickBooks 2008. By John Stokdyk Sep 12, 2007
With two-way synchronisation to Outlook supported within the core accounting application, Rajyaguru confirmed that Intuit had discontinued its embryonic Customer Manager contact management module. "With better integration, we felt there wasn't a need for a separate product," he said. (Accounting Web, UK)
Studiometry 5 adds summaries, detailed estimates Sep 11, 2007
Studiometry helps businesses and freelancers manage many aspects of their operations: client information, contact management, project tracking, to dos, invoices and accounting, calendar, report generation, employee time tracking and more. New to Studiometry 5. (MacCentral)
Web 2.0 Productivity Tools Aug 30, 2007
Contact management, sales force automation and customer relationship management have been around for quite awhile. Large enterprises have been using expensive systems for years, and entrepreneurs typically used tools like ACT. (MSNBC -- Business)
FastCommerce.com Offers a Complete Online Store For Free Aug 30, 2007
FastCommerce includes a free website and online shop with inventory, order capture and order processing, customer contact management, auto email responder, reports for insight into store trends and product sales and more. New features, such as Google Checkout and PayPal payment options will be made available in the coming weeks. (Yahoo News -- Press Releases)
Refreshing a 20-Year-Old ACT Aug 22, 2007
This year's version of , the contact management software from Sage, coincides with the 20th anniversary of the venerable software ... The dashboards provide important graphical views of the business and other features make ACT equally useful for single users as for small workgroups ACT certainly looks like it's expanding the definition of contact management to the point where I am not sure if contact management is the category any more. (SmallBusinessComputing)
Customer data crucial to consolidating CRM Aug 17, 2007
The three firms -- the Balanced Scorecard Collaborative, Painted Word and ThinkFast Consulting -- each had legacy platforms (ACT, SalesLogix and FrontStep) that they were using for CRM tasks ranging from contact management to marketing to sales forecasting ... The three firms -- the Balanced Scorecard Collaborative, Painted Word and ThinkFast Consulting -- each had legacy platforms (ACT, SalesLogix and FrontStep) that they were using for CRM tasks ranging from contact management to marketing to... (SearchCRM.com)
Software review: MYOB Accounting Plus v16. By Nigel Harris Aug 15, 2007
There is basic CRM functionality in the contact management module and customer records. Missing from other basic accounting packages, but nicely incorporated here is the facility to change quotes and orders to invoices and switch back and forth, a very basic requirement that Sage has failed to introduce in its Instant Accounts software. (Accounting Web, UK)
NETexponent to Manage Global Search Engine Marketing Campaigns For CardScan, A Newell Rubbermaid Brand Aug 5, 2007
CardScan Executive features a desktop card scanner and full-featured contact management software, a perfect fit for the power user ... contact management software. (Yahoo News -- Press Releases)
ContactZ for FileMaker Pro debuts Jul 25, 2007
MacConsulting on Tuesday announced the release of for FileMaker Pro, a new contact management tool for small businesses ... It functions as a single user or multiuser program, providing contact management, support for multiple addresses and e-mails, followup dates, notes with ticklers, e-mails to one or many, notes and task management, Kwikfind, communications center, project management, labels and envelopes support, export to Excel and PDF, the ability to track payments and fees, manage product... (MacCentral)
Tech Company Releases Free Sales Software for REALTORS Jul 22, 2007
National real estate tech company releases its popular contact management software Pipeline free to real estate professionals this week ... com releases its popular contact management software Pipeline free to real estate professionals this week. (Yahoo News -- Press Releases)
Dynamics VAR Sees Advances in New CRM Release Jul 17, 2007
As a solution provider that caters primarily to midsize businesses, Green Beacon sees Dynamics Live CRM a product that offers out-of-the-box salesforce and support automation and contact management functionality as a new product in his arsenal that he can offer to businesses with 20 seats or less. The on-demand application will also be positioned as a strategic sales tool for cultivating customers that will one day require more advanced system solution services. (eWeek)
iPhone More 'Intuitive' Than Other Devices, Usability Survey Shows Jul 14, 2007
Echoing the scattered opinions of iPhone users in the wake of the phone's launch June 29, User Centric found using the outgoing and incoming call feature, visual voicemail, contact management, and taking and e-mailing digital pictures were all deemed successful by the iPhone users. "Participants found that text entry was much easier on the touchscreen soft-keyboard of the iPhone compared to standard multi-tap text entry," according to the report, which noted also that users preferred the... (Yahoo News -- Technology)
Southern SHAs assess alternatives for mental health IT Jul 7, 2007
R1 of Millennium should add Statutory Mental Health data items to the standard PAS, including statutory mental health data items such as Legal Status Classification, registration, admission, discharge and transfer, basic support for Mental Health Act administration, bed management, referral management, outpatient scheduling, community scheduling and contact management and case note tracking. The RiO system is already the preferred mental health solution offered by BT to the NHS in London. (EHI Primary Care)
Skype's Uphill Battle to Win North America Jul 2, 2007
Albert cites some of the gallery's recent star attractions for business users, including: - Pamela, a plug-in from that lets Skype users record Skype calls and chats - WebDialogs Unyte, a conferencing plug-in from that allows users to share applications and screens while conferencing with Skype - OnState ACD for Skype, a contact management and call center solution from that includes ACD (automatic call distribution) functionality - a joint offering that allows users to make and take Skype calls... (Datamation)
Open Text Gets the Message on E-mail Archiving Jun 27, 2007
FirstClass enhances communication within a secure networked environment with applications such as e-mail, instant messaging, calendars, contact management, workgroup collaboration, Web publishing, blogging, and now archiving. Other highlights of FirstClass 9. (IntranetJournal)
Studiometry gets performance boost Jun 19, 2007
Studiometry incorporates contact management, project management, accounting, invoice generation, report generation, networking support, employee time sheet tracking and more all in a single unified interface. New to the 4. (MacCentral)
WebWriter Enterprise Receives Strong Review in Celent 2007 Policy Administration Systems Report Jun 8, 2007
In addition to the core processing modules for policy administration, claims, billing, accounting and reinsurance, the system includes various supporting sub-systems such as document/knowledge management, contact management and reporting. The system is the result of a 3-year, multi-million-dollar development effort by ISI which commenced in 2004. (Canada Newswire)
CommuniGate offers Flash-based Internet client Jun 6, 2007
Pronto offers support for e-mail access, contact management, calendaring, secure instant messaging, voicemail management, RSS feeds, photo, video and music. The software works through CommuniGate Pro s XML Interface for Messaging, Scheduling and Signaling (XIMSS) API. With Pronto accessible through Flash, users have the same interface experience regardless of platform. (MacCentral)
Palm Foleo: What were they thinking? Jun 1, 2007
Very much like the Foleo, albeit without the wireless option and based on Windows CE. Don't get me wrong -- I still use the Z50 on occasion, but it's nowhere near my primary device for contact management, etc. Palm must believe it can successfully target a niche market, but without powerful dedicated applications, it'll be an uphill climb. (TG Daily)
Will Staging Designation Help A New Realtor? May 30, 2007
Use contact management software like Top Producer and start registering people with name, address, kids, all the ages of household members, workplace, lifestyle preferences, and their likelihood to buy or sell. Offer to provide them a free newsletter to help them understand the market. (RealtyTimes)
Doing Business With Open Source May 23, 2007
It includes standard features such as lead tracking, contact management, tasks, shared calendar, project and case management, bug tracking and support for SQL Server. For more capabilities, the Professional Edition, which costs $275 per person per year, adds support for sales forecasting, contract, team and workflow management and Microsoft Outlook clients. (SmallBusinessComputing)
Montage to offer 'Save as Final Draft' mode May 22, 2007
Montage incorporates pre-formatted templates for film, TV and theater, Smart Views that let users visually filter the script to the desired content, and a contact management component that helps users create, submit and track query letters, script submissions and synopses to hundreds of industry contacts. Montage requires Mac OS X v10. (MacCentral)
Google mulls tighter Gmail-Docs link May 17, 2007
However, as long as Google is tinkering with Gmail, it should improve Gmail's contact management capabilities as well as enhance Google Calendar, he said. "The calendar and contact manager in Google Apps are pathetic," said Gilmore, who signed up in February for Google Apps, the broader communications and collaboration suite that includes Docs & Spreadsheets, Gmail, Calendar and other products. (InfoWorld)
Montage update fixes bugs May 3, 2007
What s more, Montage includes contact management information so you can use it to help you send out scripts, track submissions and create query letters. New to this release is a popup for the Element suggestion list that appears after you press a single keyboard key. (MacCentral)
Mozilla releases Thunderbird 2 e-mail client Apr 19, 2007
Thunderbird 2 is also highly customizable hundreds of add-ons are available, everything from contact management to Voice over IP support, appearance mods, templates for frequently-written e-mails, and a new Add-On Manager to help keep straight what extensions and themes you re using. System requirements call for Mac OS X v10. (MacCentral)
Studio Suite 8 released Apr 13, 2007
The software automates daily activities with contact management, storage of calls, letters, faxes and more, tracks what happens in individual studio sessions, generate and stores histories of each repair done on each piece of equipment, tracks inventory, generates invoices and more. New in this release is better security, integration with external software including iCal, Pro Tools, Final Cut Studio and more. (MacCentral)
Mathew Ingram Apr 13, 2007
That kind of information is what IT types call "structured" data, which means that it comes with a built-in organizational structure, whether it's from Excel or a contact management program. That makes it easy to index and search, and to create relationships between different types of data (contacts, sales reports, accounting spreadsheets, etc. (Globe and Mail)
Financial services firms take a fresh look at CRM Apr 10, 2007
com to replace an outdated contact management package ... com to replace an outdated contact management package. (SearchCRM.com)
Key performance indicators: Getting them right. By Robin Tidd Apr 4, 2007
Existing customer contact management (CRM). The management of any form of installation. (Accounting Web, UK)
Zimbra Desktop brings AJAX-based collaboration offline Mar 27, 2007
Leveraging Asynchronous Javascript and XML (AJAX), Zimbra is a Web-based application that provides user with e-mail, contact management, shared calendar, Voice over IP (VoIP) communications and online document authoring ... The software enables users to have e-mail support, search tools, contact management, document editing and other functionality while they re out of the office and without a connection. (MacCentral)
Bubble TV Selects Xytech Systems Software for End-to-End Media Operations Mar 7, 2007
Bubble TV has purchased Xytech Systems' media business workflow software with the Contact Management, Job Management, Scheduling, and System modules. The software will be used to manage Bubble TV and Squeak's business processes, from customer management to work orders, and resource scheduling through to invoicing. (Yahoo! Wire -- Entertainment News)
