DEMO: Tech Upstarts in the Spotlight Sep 26, 2009
Sitting at the nexus of customer relationship management software and online advertising, RumbaFish says it provides instant metrics about each new campaign's effectiveness and allows one-click changes to all sites at once to ramp up a campaign over time. A passing of the baton. (SmallBusinessComputing)
What are Managed Services, and Why Should You Care? Sep 25, 2009
For instance, if your e-mail server, customer relationship management system, financial application or network goes down unexpectedly, you face substantial productivity and revenue losses as a result. MSPs act as an extension of your IT department, taking care of routine IT infrastructure monitoring and management around the clock freeing up your IT staff to focus on higher-value projects. (SmallBusinessComputing)
Time to dine, for $20.09 Sep 24, 2009
com is part of Amherst-based , which provides customer relationship management software for food manufacturers and brokers. This is a natural outgrowth of Food Service Enablers, to be a leading software provider for the food service industry, McConeghy said. (Buffalo Business First, NY)
The rise of digital marketing Sep 19, 2009
In developed markets, digital advertising is used for brand building and e-CRM (electronic customer relationship management) activities rather that just promotional campaigns, he says. In less developed markets, meanwhile, the focus is still on increasing penetration, especially for broadband the delivery of content rather than the content itself, Chan says. (The Star Online, Malaysia -- Business)
The Small Business Case for CRM Sep 18, 2009
Customer relationship management (CRM), that catch-all term for solutions that automate everything from sales to marketing to customer service, used to be the domain of big enterprises with deep pockets and the patience to undertake mammoth implementation projects. Not any more, according to Darius Vaskelis, vice president of CRM at , a Chicago-based consultancy that specializes in CRM. Now, CRM is genuinely available to any business, whatever the size, Vaskelis said. (SmallBusinessComputing)
InsiteResearch Market Momentum Continues to Accelerate Sep 15, 2009
AHM has developed and markets a fully integrated suite of hosted technology solutions and sales support services designed to address the diverse operational and compliance management needs of its clients, including corporate speaker bureau and event management solutions, sales force automation technology, customer relationship management, and compliance tracking and reporting systems. AHM also provides full-service medical communications, including strategic communication strategy, publication... (PR Newswire)
Improving Customer Contact Quality Sep 14, 2009
In a perfect world, CRM (Customer Relationship Management) and mass customization techniques should keep close tabs on customer service quality expectations. How Many Calls. (Energy Pulse, CO)
Salesforce's Big Move: Customer Service Management Sep 11, 2009
Salesforce (NYSE: CRM) announced Service Cloud 2 on Thursday, an upgrade to its offering that operates in conjunction with its customer relationship management (CRM) software. The company's founder and CEO Marc Benioff, never shy with his opinions on the software-as-a-service market and model, seemed especially animated over this new market. (Datamation)
DynLink merges with Brittenford Systems Sep 9, 2009
The combined company will provide sales, implementations, and support for financial and customer relationship management, reporting and planning, collaboration and workflow, and IT networking and support. Most Read Stories. (Washington Business Journal, DC)
10 tips on improving business using Internet Sep 7, 2009
A strong customer relationship management process and system will help brands understand their customers better and build loyalty in the long run. l. People are talking behind your back. (The Star Online, Malaysia -- Business)
Banks renewing focus on IT to boost resilience Sep 5, 2009
In terms of IT systems upgrade, Lum said this included ensuring its systems were Basel II compliant, enhancement in customer relationship management, trade system and workflow/imaging systems. For example, we made investments in customer relationship management to integrate and provide seamless customer service across all channels and product offerings. (The Star Online, Malaysia -- Business)
Disaster recovery gains ground Sep 2, 2009
According to the survey, the highest cost of downtime was in enterprise resource planning and customer relationship management at US$2,500 per hour. On disaster recovery testing, Tan said it was encouraging as 68% of companies conducted full-scenario testing and the average success rate of such tests in recovering critical data and applications within the recovery time objective (RTO) and recovery point objective (RPO) was 80. (The Star Online, Malaysia -- Business)
Constellation Software's Trapeze Subsidiary Awarded Statewide Rural Intelligent Transportation System Contract for State of Missouri Sep 1, 2009
Additional components of the integrated ITS solution include a customer relationship management module to assist in capturing, tracking and following up on requests and complaints from customers as well as an advanced interactive voice response (IVR) system with call back and confirm/cancel capabilities. The Missouri Department of Transportation (MoDOT) initiated the procurement of a rural ITS solution and OATS Inc., (OATS) one of the largest rural transportation providers in Missouri, procured... (CCNMatthews Press Releases)
> The Pitch: Smartphone software gets vocal with MyCaption.com Aug 27, 2009
Co-founder and engineering vice president Vijayant Palaiya has enterprise customer relationship management development and management experience. Vice president of strategic development Philip Smith has held senior operational and strategic management positions at , and. (San Jose Business Journal, CA)
Salesforce.com Rolls Out Reseller Program Aug 27, 2009
com development platform, in a bid to spur wider adoption of the on-demand CRM (customer relationship management) vendor's homegrown technology. The program will primarily appeal to system integrators and consultants who can develop custom applications on Force. (BusinessWeek)
Optical Systems, Inc. Targeting 6,000 Dealerships Across 42 States With Next Generation of Save-a-Deal Aug 22, 2009
" Save-a-Deal is a comprehensive, fully-integrated front office software solution specifically designed to increase auto dealerships' profitability. When properly used, this scalable CRM system is guaranteed to increase unit sales and profit per vehicle while lowering costs through enhanced efficiency. The next generation of Save-a-Deal is a more streamlined, cost-effective CRM solution than its predecessor with added capabilities in remote personnel management, customer service, training, and... (PR Newswire)
Skali opens Frontier to others Aug 21, 2009
We are looking to add CRM (customer relationship management), knowledge management, and human resource management capabilities, Aimi said. Frontier is offered as an on-premises and software-as-a-service (Saas) solution. (The Star Online, Malaysia)
Partnerpedia Adds Basic CRM Features Aug 18, 2009
The new feature is designed for small businesses looking to step up from an informal lead-tracking system but not ready to commit to a complex customer relationship management (CRM) platform. Constructive bills Partnerpedia as an online community designed to help companies increase business through partner networking. (SmallBusinessComputing)
An eMarketing course worth R5600! Aug 18, 2009
The course covers eMarketing strategy, email marketing, online advertising, affiliate marketing, search engine marketing, search engine optimization, Pay Per Click (PPC) advertising, social media, viral marketing, online reputation management, web based personal relations (Web PR), website development and design, online copywriting, customer relationship management, market research, mobile marketing and web analytics. Who should attend. (iAfrica.com)
CDC Corporation Adjusted EBITDA Increases 25 Percent and Operating Cash Flow Increases 100 Percent in Second Quarter of 2009 Compared to Second Quarter of 2008 Aug 18, 2009
CDC Softwares product suite includes: CDC Factory (Enterprise Manufacturing Intelligence)), CDC Ross ERP (enterprise resource planning) and CDC SCM (supply chain management), e-M-Power (discrete manufacturing), CDC Supply Chain (supply chain management, warehouse management and order management), CDC Pivotal CRM and Saratoga CRM (customer relationship management), CDC MarketFirst (marketing automation and lead management), CDC Respond (customer complaint and feedback management), c360 CRM... (Yahoo! Wire -- Entertainment News)
Cosmos proposal highly opportunistic and undervalues Cossette - Cossette to solicit interest from third parties Aug 15, 2009
Mr. Claude Lessard, Cossette's Chief Executive Officer and President, declared "Mr. Pierre Delagrave, President, Cossette Media and Fjord Interactive Marketing and Technology, and myself, both founding partners of the Company, are fully aligned with the Special Committee's and the Board's decision to solicit proposals to acquire the Company to maximize value for all shareholders. We will cooperate with the Board and the Special Committee to successfully implement a Board supported transaction.... (PR Newswire)
Astea Reports Second Quarter 2009 Results Aug 15, 2009
Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at... (PR Newswire)
State, FERC Thawing an Icy Relationship Aug 14, 2009
Customer Relationship Management, SSSSaleslogix training, sales and support, CRM Customer Relationship Management, sales force automation ... Customer Relationship Management, SSSSaleslogix training, sales and support, CRM Customer Relationship Management, sales force automation. (Yahoo News -- Utility Industry Deregulation)
Inc. Magazine Ranks Automotive CRM Provider DealerSocket in Top 5000 Fastest-Growing Private Companies Aug 14, 2009
With the power to manage sales, service, CSI and marketing, DealerSocket's Customer Relationship Management solution is a single tool enabling all automotive dealership departments to achieve optimum results. DealerSocket provides auto dealers with the most comprehensive CRM solution available today, allowing dealers to save critical time and money, while also increasing sales staff effectiveness. (PR Newswire)
Why campaigns and initiatives fail Aug 8, 2009
For example, investment in customer relationship management (CRM) initiatives is US$1. 5bil per quarter. (The Star Online, Malaysia -- Business)
Cohen Independent Research Group Issues a 'BUY' Rating and $0.37 Target Price for Optical Systems, Inc. Aug 8, 2009
ASDI's flagship technology solution, , is a turnkey customer relationship management (CRM) tool for auto dealerships. Our (BDC) provides a variety of services designed to help auto dealerships drive traffic to their showroom or Web site, retain customers and generate new streams of revenue. (PR Newswire)
Using CRM to Survive the Recession Aug 7, 2009
And that is especially true for revenue generating applications such as Customer Relationship Management (CRM). Improving customer service, and therefore wringing more revenues from existing customers, are high priorities in the current economy, according to a survey of more than 110 senior executives of large companies by BusinessWeek Research Services earlier this year. (Datamation)
How bad has the global slowdown been for BPO sector? Aug 7, 2009
BPO has managed to clock higher growth in FY09 as compared to IT services as it is off a smaller base and also BPO services, especially Customer Relationship Management is a non-discretionary spend, says Ananda Mukerji , CEO, Firstsource. This in turn, makes it less likely to be axed completely. (India Times)
Cossette - 2009 Third Quarter Results Aug 5, 2009
A customer-driven organization built around highly specialized business units, Cossette also offers Convergent Communications(TM), a unique working method that brings added value to the client by integrating various services offered by the Group, including strategic planning and research, advertising, media buying and channel planning, sales promotion, direct response, database and direct marketing, customer relationship management, interactive marketing and technology solutions, public... (PR Newswire)
Browse for a software solution Aug 4, 2009
As a specialist in IT and "cloud" services, it turned towards a web-based solution for an accounting system that could tie in with its customer relationship management (CRM) system. The company, which kicked off its operations about eight months ago, was looking to implement an internet "cloud" accounting solution that could help run the business more efficiently. (Sydney Morning Herald -- Technology)
Higher subscription fees to ease pressure on Astro Aug 1, 2009
We raised our capital expenditure forecast for FY10 and FY11 to RM300mil from RM200mil to reflect the progressive upgrade on Astros broadcasting infrastructure to be HD-enabled and ancillary upgrade for its customer relationship management equipment, the report said. OSK maintained its conservative subscriber growth assumptions for FY10/11 of 240,000 net additions. (The Star Online, Malaysia -- Business)
MicroStrategy Announces Second Quarter 2009 Financial Results Jul 31, 2009
With MicroStrategy, users can easily deploy complex data mining models and include the results of these models in a variety of BI applications, such as call center analyses, customer relationship management, and financial budgeting and forecasting. An active member of DMG since 2004, MicroStrategy has provided guidance and leadership in developing the PMML standard and continues to maintain its support for open platform standards, cross-vendor interoperability, and high data integrity. (PR Newswire)
How to Increase Clientele in a Down... Jul 30, 2009
The fourth tip is to craft a comprehensive customer relationship management (CRM) scheme and execute it to the best of your organization's ability. After a product is delivered call the customer to check on satisfaction with the delivery of the product as well as the performance of the product. (Suite101.com)
Photos: Feature Pack 2.0 for SAP(R) Business ByDesign(TM) Solution Available to Midsize Companies Jul 30, 2009
0 integrates customer relationship management (CRM), order-to-cash with automated billing, project profitability and resource management, time and expense reimbursement, procure to pay and service and repair. The solution also helps significantly reduce administrative overhead for services companies by offering a reduced per-user fee for consultants who only need to access the system for time and expense entry. (PR Newswire)
DISA 'private cloud' serves as personnel system Jul 28, 2009
The Air Force uses an on-site installation of RightNow Technologies' RightNow customer relationship management to handle a Unclassified but Sensitive IP Router Network-based, Web self-service system for airmen and civilian employees of the Air Force to manage personal information changes and other personnel office requests, and a call center application for agents at AFPC to assist with personnel office requests over the phone. Those requests can be as simple as changing their duty title, all... (FCW.com)
Sight the hand that feeds you Jul 28, 2009
Targeting the right people is an essential part of any business and it's usually down to the customer relationship management software (CRM) to enable an organisation to do it well. Last year the Children's Medical Research Institute celebrated its 50th year and is now looking to grow its organisation further. (Sydney Morning Herald -- Technology)
This is Not Your Father's HR Jul 25, 2009
HR departments have generally been slow to invest in technology that can boost efficiency compared with the billions of dollars they spend on payroll, general ledger, and customer relationship management (CRM) systems, says Michael Gregoire, chief executive of Taleo (), a Dublin (Calif. firm that supplies HR software to North Shore and other companies such as Honeywell International (), , and Barclays (). (BusinessWeek)
The other silver linings Jul 25, 2009
Army officials looked at several customer relationship management (CRM) software applications to automate some of the functions performed by soldiers under the newly designed paradigm. The $500,000 to $750,000 price tags were too much for Dillards small pilot program. (FCW.com)
Amdocs profit drops Jul 23, 2009
-based Amdocs Ltd. (NYSE: DOX) provides billing and customer relationship management software to the telecommunications industry. Amdocs has more than 17,000 employees and reported $3. (St. Louis Business Journal, MO)
Ask an Expert Jul 20, 2009
Specifically, what I am talking about is automating your most time consuming and basic (and sometimes not-so-basic) functions: email follow-ups, sales leads follow-ups, customer relationship management, invoicing and the like. Imagine if those things were automatic, what would that do to your business. (USA Today -- Money)
'Second chance for SMEs Jul 20, 2009
KUALA LUMPUR: Small- and medium-scale enterprises (SMEs) usually shy away from full-suite customer relationship management (CRM) software because of the high price. Knowing this, Soft Solvers Technologies is leveraging on cloud computing to offer a more affordable and scalable CRM suite. (The Star Online, Malaysia -- Technology)
SAP Keeps Lead in CRM as Market, Rivals Grow Jul 17, 2009
Customer Relationship Management (CRM) software continued on its tear last year, driving billions in sales despite shifting economic conditions. In a new report assessing the 2008 CRM market, industry researcher Gartner said worldwide revenue for CRM vendors grew 12. (SmallBusinessComputing)
Software for Business: When Not to Buy Jul 16, 2009
True story: Earlier this month we sold one of our customer relationship management (CRM) applications to someone I'll call Joe, who owns a 20-person company that makes specialty equipment parts. Joe's software purchase will cost him about $10,000. (BusinessWeek)
Salesforce.com Officially Opens Singapore Data Center to Serve Increased Global Adoption of Enterprise Cloud Computing Jul 15, 2009
"SaaS is moving beyond its roots in customer relationship management (CRM) into every area of the enterprise, including platforms for application development," said Dane Anderson, CEO of Springboard Research. "With all segments of the cloud computing market growing, we are seeing applications and platforms being adopted across the board by enterprises in the region and, perhaps most importantly, the enterprises we interview are very satisfied.". (PR Newswire)
Nodus Launches CRM Charge for Microsoft Dynamics CRM Jul 15, 2009
"In today's times, efficiency is essential. Customer relationship management systems need electronic payment processing to effectively automate many enterprise processes," said Donte Kim, CEO of Nodus Technologies, Inc. "Nodus has a long history for developing solid, easy-to-use payment solutions that integrate seamlessly with Microsoft applications. We are proud to lead the charge in the CRM market by offering a solution that many Microsoft Dynamics CRM customers want and need.". Nodus CRM... (Yahoo News -- Press Releases)
RAPP Announces New SVP, Brand Experience Director Norbert Fruteau De Laclos Jul 10, 2009
Prior to joining RAPP, Norbert focused on healthcare communication and customer relationship management in TV, print and digital at various high-profile creative agencies. His track record includes successfully restructuring a creative department and unifying the talent pool to handle 360 degree communication. (PR Newswire)
Goodbye NetBooks, Hello WorkingPoint Jul 9, 2009
Far from it, according to Tate Holt, the company s new CEO. In its previous incarnation, NetBooks provided bookkeeping, invoicing, inventory management, sales, marketing and customer relationship management for what it called true small businesses companies with up to 25 employees. And it charged $200 a month for up to five people. (SmallBusinessComputing)
101 Open Source Apps for Enterprises Jul 9, 2009
Until recently, few enterprises were using open source software for back office applications, such as enterprise resource planning (ERP) and customer relationship management (CRM) ... The features that one group calls "customer relationship management," another group may call "sales force automation." And terms like "content management" and "groupware" mean very different things to different people. (Datamation)
Knowledge Management Jul 5, 2009
com's customer relationship management database in the past and were frustrated by the lack of integration with other tools in the company's online suite, you'll be pleased by the results. Macromedia released an update to its Web Publishing system, which includes incremental updates to Contribute and the Contribute Publishing Services. (IntranetJournal)
Privacy policy Jul 5, 2009
co.uk is Guardian News Limited, 119 Farringdon Road, London EC1R 3ER. Any queries regarding GNM's use of data and data policies should be addressed to the Head of Customer Relationship Management. Changes to this policy. (Guardian Unlimited)
VanceInfo Announces Acquisition of Hong Kong-based CRM Solution and Service Provider Jul 4, 2009
BEIJING, July 3 /PRNewswire-Asia/ -- VanceInfo Technologies Inc. (NYSE: ) ("VanceInfo"), an IT service provider and one of the leading offshore software development companies in China, today announced that it has acquired the operating subsidiaries of TP Corporation Limited ("TP"), a Hong Kong-headquartered provider of Customer Relationship Management ("CRM") solutions and call center services. Under the terms of the acquisition agreement, VanceInfo will pay an initial consideration of... (PR Newswire)
Synchronized Skating Summer Update: Kristi King Jul 3, 2009
One task was helping the company become acclimated with a new Customer Relationship Management (CRM) program called Sales Force that they were trying to implement throughout the company. It was interesting to have an opportunity to work with this particular program because last semester in MGT 302 we did a presentation that referenced the Sales Force program. (Muredhawks.com)
Firms graduate from St. Charles incubators Jul 2, 2009
New tenants include , a civil engineering and hydrogeological services consultant specializing in the solid waste industry; , a concert and event promoter for St. Louis and St. Charles counties that also provides artist development and recording services; and , a developer of customer relationship management software. EDC tenants that have recently expanded are , a distributor of home medical equipment, and , a provider of life-saving products, training and operators of an EMS Academy. (St. Louis Business Journal, MO)
ALLDATA(r) Training is a Priority in Its "Virtual Classroom" Jul 1, 2009
ALLDATA's products include its popular ALLDATA Repair for factory repair information; ALLDATA Collision for factory collision repair information; ALLDATA Manage, a strategic shop management system; and ALLDATA Market, an Internet-based tool for customer relationship management. "Our commitment is to provide our customers with the relevant product knowledge to address their business challenges and to help them maximize their productivity," said Lewis. (Primezone Releases)
NCO opens Philippines call center Jun 30, 2009
NCO primarily focuses its outsourcing services on accounts receivable management and customer relationship management in over 100 offices in the United States, Canada, the Philippines, Panama, Mexico, Guatemala, the Caribbean, India, the United Kingdom and Australia. The Horsham, Pa. (Philadelphia Business Journal, PA)
NDS to Integrate Pontis' Marketing Delivery Platform with the NDS Unified Headend Jun 29, 2009
Giving communication service providers the ability to mix and match highly relevant offers based on real time user behaviour and triggers significantly enhances all aspects of customer relationship management and has been proven to deliver double digit improvements in ARPU, accelerate service adoption and to reduce churn. The Pontis MDP is deployed in many tier 1 TV and mobile operators across the world. (Yahoo! Wire -- Entertainment News)
Semantra files Chapter 11, eyes sale Jun 26, 2009
Semantra s software enables nontechies to quickly and easily find information in what s known as customer relationship management software, or CRM for short. CRM software manages a business activities before and after it sells something, including sales, customer service and marketing. (Dallas Business Journal, TX)
Bending the back office: Open source CRM and ERP Jun 26, 2009
These systems go by names like customer relationship management (CRM) and enterprise resource planning (ERP), but they're really just a carefully crafted collection of database tables with a set of routines that keep the employees from messing up the information. They are usually so essential to a business that the database administrators can puff up their chests and make credible statements like, "Our company is really just a big database with a sales force and a warehouse that do its bidding."... (Yahoo News -- Technology)
Hosted IT: It’s Big for Small Business Jun 25, 2009
While basic services such as e-mail, Web site and data backup prevailed in the past, we re moving into an era of more sophisticated hosted business software applications such as enterprise resource planning (ERP), customer relationship management (CRM), accounting/financials and Business Intelligence (BI). There s also an increase in adoption of hosted collaborative solutions such as document management, Web conferencing and project management, according to Arun. (SmallBusinessComputing)
VerticalResponse and Intuit: Marketing Meets Finance Jun 18, 2009
She noted that VerticalResponse is a natural fit for QuickBooks, since so many small business owners use the accounting software s database as a makeshift CRM (customer relationship management) application. VerticalResponse lets you create, send and track e-mail marketing campaigns, as well as design, print and send direct-mail postcards. (SmallBusinessComputing)
E-City, First Super-Specialty Electronics Store in the Middle East, Uses Retail Solutions from SAP Jun 17, 2009
"SAP is helping to streamline the purchasing needs of both the head office and the stores while providing business intelligence, customer relationship management, planning tools and RFID solutions, all of which will help enable E-City to achieve its business goals.". The SAP solutions help ensure that customers will enjoy a consistent retail experience as the E-City systems are all integrated, from cash registers to return points. (PR Newswire)
Malaysia covets Chinas outsourcing spot Jun 16, 2009
Among its partners are Outsourcing Malaysia; Customer Relationship Management and Contact Centre Association of Malaysia; International Association of Outsourcing Professionals; and Chartered Institute of Management Accountants and Customer Operations Performance Centre. For those seeking professional qualifications, MSC Malaysia offers training and advancement programmes under its K-Workers Development Initiatives. (The Star Online, Malaysia -- Technology)
SAP Executive John Wookey Details Large Enterprise On-Demand Strategy at SIIA On-Demand Conference Jun 16, 2009
For large enterprises, SAP currently offers the SAP(R) Customer Relationship Management (SAP CRM) on-demand solution, the SAP(R) E-sourcing on-demand solution, and cap and trade software through the Clear Standards acquisition (see ""). Additionally, expense management software is expected to be launched in mid-2010. (PR Newswire)
How SaaS Changes the Vendor-Customer Relationship Jun 16, 2009
For instance, small companies using a customer relationship management (CRM) solution from Salesforce. com can get the same level of reliability, performance and security as major financial institutions with far stricter requirements. (Datamation)
Two-thirds of financial professionals dont know their SaaS from their elbows Jun 16, 2009
SaaS Customer Relationship Management provider, Salesforce. com, turnover of $1bn earlier in the year, whilst the winners of the Small Business Accounting category at the 2008 Software Satisfaction Awards was cloud-based Kashflow - offline rivals, Sage. (Accounting Web, UK)
