Greatbatch swings to 3Q loss Nov 7, 2009
Our CRM, neuromodulation, vascular access and electrochem product line revenue were generally in line with initial expectations, said Thomas Hook, Greatbatch president and CEO. However, our orthopaedic sales have been impacted by reduced spending on elective procedures and increased emphasis on inventory management programs from customers amid an uncertain regulatory and economic environment, which is consistent with other orthopaedic OEM suppliers. We are pleased with the progress we have made... (Buffalo Business First, NY)
Salesforce, Oracle Targeted by Microsoft Nov 5, 2009
Microsoft announced a service update to its Dynamics CRM Online service offering that includes no-cost mobile access, additional data import capabilities, and customizable views, along with "simplified pricing," according to a Microsoft statement ... com (NYSE: CRM) and Oracle (NASDAQ: ORCL) CRM On Demand, that would be six months for free for switching, on top of a free 30-day trial period for a total of seven months. (Datamation)
Businesses honored Friday during banquet Nov 5, 2009
Founded in Georgia in 1996, ACT began delivering a full range of CRM services. ACT is a privately held corporation headquartered in Berwyn, Pennsylvania. (Douglas Daily Dispatch, AZ)
Tech Giants Move Toward Social Networks Nov 3, 2009
November 03, 2009 Hot topics. Free Newsletters : lect. (Datamation)
10 technology tools you can't do without Oct 31, 2009
NASSCOM has listed 10 technology tools that you can't do without. Lets you interact with your customers efficiently. (India Times)
Going Back In Technological Time Oct 31, 2009
Coordination among stores (and CRM issues, let alone integration with E-Commerce and M-Commerce operations) would make it impractical. Still, so much of IT these days reflexively responds to a problem by whipping out the purchase orders and trying to throw whatever technology-the more expensive, the more comforting-is available at the issue. (CBS News -- Opinion)
Options In Focus: Riverbed Technology Oct 27, 2009
Adobe (ADBE) will make its Flash technology available on Salesforce's (CRM) platform for on-demand business applications in cloud computing. The alliance will enable richer user interfaces on Force. (Investors Business Daily)
Salesforce-Adobe deal could boost Force.com profile Oct 27, 2009
com as an entity separate from the company's core online CRM platform ... com CRM applications, to build business applications or Web sites and to build desktop applications that can run outside of a browser ... com CRM system and visualizes past and future revenues. (San Francisco Chronicle -- Technology)
Pay-For-Performance Model: Future of Search Engine Optimization Industry says HappyRankings.com Oct 26, 2009
Host your own CRM changes to VoodooCRM source code at no cost. Featured. (Yahoo News -- Press Releases)
Glasscubes has Solution for BT Workspace Customers Oct 26, 2009
Glasscubes does this through their simple service that brings together branded intranet, document management, project management and simple CRM in online workspaces. To make this affordable to all companies the entry level is free and there are also several low cost monthly packages to choose from. (Yahoo News -- Press Releases)
Full Story » Oct 25, 2009
eVerge Group Receives Recognition for CRM Solution Tailored to Financial Institutions - Yahoo ... eVerge Group Receives Recognition for CRM Solution Tailored to Financial Institutions ... The award is for eVerge Group's CRM solution for financial institutions. (Yahoo News -- Press Releases)
eVerge Group Receives Recognition for CRM Solution Tailored to Financial Institutions Oct 25, 2009
The award is for eVerge Group's CRM solution for financial institutions ... The award is in recognition of eVerge Group's CRM solution designed specifically for financial institutions ... eVerge Group's CRM solution for financial institutions enables banks and credit unions to drastically improve their ability to understand their customers, coordinate selling and marketing activities, and understand the effectiveness of their efforts as well as the profitability of their customers. (Yahoo News -- Press Releases)
Drugmaker AstraZeneca cutting its US sales force Oct 25, 2009
Saleslogix training, sales and support, CRM, Sales Force Management automation. Before You Get Stuck With One, See The New Internet Business Model. (Yahoo News -- Pharmaceutical Industry News)
CTAM Summit 2009 Schedule Oct 25, 2009
Build customer value and corporate reputations, and design a better mousetrap with proven techniques that break down "CRM" into key technology subsets - defining those techniques that work and, frankly, those that can fail ... Robert Wollan, Managing Director, CRM North America, Accenture2 ... Robert Marshall- COO, 360CRM 3. (Multichannel News)
Dialing for Dollars: Hosted PBX Meets CRM Oct 24, 2009
You may never have considered combining your phone service with your CRM software, but doing just that has made one small business much more efficient and productive ... Hosted PBX vendor recently launched M5 Connect, a new tool that can integrate its voice service into a user s custom CRM application ... Smith says his sales have grown 40 to 50 percent since tying M5 voice to his custom CRM solution. (SmallBusinessComputing)
2 Top Ten 2010 Tech Trends Oct 24, 2009
As enterprise customers continue to embrace the model for everything from customer relationship management (CRM) applications to e-mail security and data storage, top-tier vendors are racing to build or acquire the best Software-as-a-Service (SaaS) applications suites. Gartner analysts said that while cloud computing does rearrange some IT budgets and reduce others, it doesn't eliminate all of the costs associated with building a data-rich enterprise network. (Datamation)
Gen Y technically savvy Oct 24, 2009
Accenture Malaysia director of CRM management Lee Joon Seong says Gen Y is an important market segment for businesses globally because the Gen Y population is projected to hit two billion by 2010, representing 26% to 30 % of the total global consumer market. This means trillions of dollars to businesses worldwide, he adds. (The Star Online, Malaysia -- Business)
Cockpit conflict Oct 24, 2009
" HarmonyThis means that, although the relationship with their crew is high on the list of potential stresses for pilots, their ability to cope stops it becoming an issue. But harmonious relationships between pilots and crew are vital for a successful flight. Research by Nasa in the late 1970s found that human error was to blame for the majority of aviation accidents - the key problems being a breakdown in communication, leadership and decision-making in the cockpit. They came up with a training... (BBC News -- Americas)
Box.net adds Salesforce to cloud sharing Oct 23, 2009
net is offering unlimited storage exclusively to customers that use Salesforce CRM, "so you can easily share, access and work with presentations, product datasheets, how-to videos, agreements, contracts and all your Box files, right inside Salesforce.". Its revenue grew 870 percent to $2. (San Jose Business Journal, CA)
Fujitsu Unveils glovia G2 ERP System for Production Management; Makes Visible Production, Sales, and Inventory Status on a Global Level Oct 22, 2009
Standard connection functionality to Salesforce CRM helps to reveal demand fluctuations within each production site, in addition to supporting management and the site in quickly evaluating and responding to them. 4. (JCN Network, Japan)
Red Hat, Google named top software vendors Oct 21, 2009
The other vendors ranked read like a who s who of the software industry: No. 4 Citirix, No. 5 Adobe, No. 6 (Nasdaq: MSFT), No. 7 (NYSE: CRM), No. 8 (Nasdaq: NOVL), No. 9 (Nasdaq: ORCL), No. 10 (NYSE: SAP) and No. 11. (Nasdaq: CA). (Triangle Business Journal)
Oracle bangs the integration drum Oct 20, 2009
5 creates a link between Oracles Siebel CRM (customer relationship management) and SAPs ERP applications, which allows users to transfer price quotes from the CRM software into orders processed by the SAP system. AIA 2. (The Star Online, Malaysia)
BHP move stops CRM becoming Pilbara player Oct 18, 2009
BHP Billiton has blocked plans by China Railway Materials Commercial Corp (CRM) to become the fourth ''force'' in the Pilbara iron ore industry by consolidating ownership of projects owned by junior companies ... The move by BHP is set to frustrate CRM's plans to become the fourth force in the Pilbara behind Rio Tinto, BHP and Andrew Forrest's Fortescue Metals, as UMC has recommended the BHP takeover bid of $1 ... 30 a share in preference to a competing deal from CRM.. (Sydney Morning Herald -- Business)
BHP Billiton makes A$204m play for UMC Oct 17, 2009
That CRM deal was announced last month and was seen as a strategic move that could help UMC develop its iron ore deposits and obtain key contacts inside China. However, UMC's directors now say that they have agreed to unanimously recommend BHP Billiton's offer which is conditional on the CRM placement not being completed in the absence of a superior proposal ... "The CRM transaction had a number of attractions for the company, but the BHP Billiton proposal crystallises value for all UMC... (Business Report, South Africa)
Business Buzz, Oct. 15 edition Oct 17, 2009
eCopy s solutions support document connectivity to more than 100 enterprise applications, such as Microsoft SharePoint, EMC Documentum, Oracle and SAP, adding value to an organization s existing investments in database, CRM, content management, legal, accounting and financial solutions. For more information, visit www. (Burlington Union, MA)
How to be More Relevant to the Business Oct 17, 2009
CIOUpdate columnist Patty Azzarello of The Azzarello Group (CIO Information Network)
3 Salesforce Not Shy at Oracle OpenWorld Oct 16, 2009
Although rivals for enterprise customers, Salesforce (NYSE: CRM) relies on Oracle (NASDAQ: ORCL) for its software infrastructure and its development efforts and, as Benioff noted, Oracle CEO Larry Ellison was Salesforce's first investor and board member. This was the first Oracle OpenWorld in which Salesforce was allowed to have an exhibit booth and the company took a sizable chunk of space on the show floor. (Datamation)
BHP bids for UMC Oct 16, 2009
4 per cent stake to China Railway Materials Commercial Corp Group (CRM), UMC said in a statement ... BHP's offer also hinges on UMC breaking a preliminary agreement to sell CRM 30 million tonnes of iron ore over 10 years ... The CRM deal announced last month was described by UMC at the time as ''groundbreaking'' and a ''significant milestone'' for the company. (Sydney Morning Herald -- Business)
Benioff plays nice to Oracle at OpenWorld Oct 14, 2009
com but "chucked it out" in favor of Oracle's own on-demand CRM (customer relationship management) software ... com CRM and related services to small and medium-sized businesses. (San Francisco Chronicle -- Technology)
Karns Enhances Shopper Engagement and School Donations Program Oct 13, 2009
The new CRM tools from MBR offer the chain a variety of advantages. "Administrating our 'One for the Schools', 1% rebate donation program, via the Karns Rewards platform saves us a tremendous amount of time and labor," said Ruth Rudderow, Executive VP of Community and Employee Relations. (Yahoo News -- Press Releases)
Salesforce and Dell Team Up on Small Business CRM Oct 13, 2009
Dell and Salesforce have formed an unlikely alliance to promote Salesforce's core CRM software to small and medium-sized businesses (SMBs), which are often reliant on a mish-mash of products not available on-demand the way Salesforce CRM operates. The two firms, already mutual customers of each other, will now team on the SMB market, with Salesforce (NYSE: CRM) taking the lead and Dell (NASDAQ: DELL) coming in to provide the hardware and services to migrate data between local apps and Salesforce... (SmallBusinessComputing)
T-Mobile-Sidekick U.S. users face personal data loss Oct 13, 2009
Salesmetrix provides hands on Microsoft CRM training in cities across the U.S. Our Microsoft CRM classes are taught by experienced consultants and trainers. Try Microsoft CRM for 30 Days Free. (Yahoo News -- Technology)
What’s a Business App Appliance, and Why Should You Care? Oct 10, 2009
Business application server appliances come pre-configured with all of the hardware and software components required to run a specific business application, such as accounting or CRM packaged together in one box. Most vendors build their appliances with industry standard hardware and operating systems, such as Linux or Microsoft Windows, and they integrate databases, security, storage, and other technologies as necessary to provide a complete solution. (SmallBusinessComputing)
Enfatico lays off top creatives Oct 6, 2009
According to sources, Enfatico has laid off the following key executives: Ken Segall, NY-chief creative officer; John Steinert, NY-chief CRM lead; David Meer, chief analytics officer; Alex Eisenberg, Austin-small/medium business lead account director; and Josh Sklar, Austin digital creative director. The startup agency created out of a partnership between Dell and WPP Group became a unit under WPP s Young & Rubicam Inc. earlier this year, after Dell cut its marketing spending, and new client... (Austin Business Journal, TX)
Radio keeps rocking through the ears Oct 3, 2009
In line with this, Commercial Radio Malaysia (CRM), formerly known as Macro or Malaysian Association of Commercial Radio Operators, launched Radio Day on Sept 9 (090909) ... But members of CRM are committed to working together as a team to advance our industry in terms of programming, policies, marketing promotions, and technological advancement ... Says CRM president Datuk Borhanuddin Osman: The business of radio has changed just as the business of cinemas, television, clubs, and theatre has... (The Star Online, Malaysia -- Business)
Toronto Stock Exchange Will Consider Extending Continued Listing of Maximizer Software Shares, Subject to Progress of Going Private Transaction Oct 3, 2009
Maximizer Software is a leading provider of simple, accessible, customer relationship management (CRM) solutions, providing the best value for small and medium-sized businesses. As a pioneer in the CRM industry for more than 20 years, Maximizer offers sales, marketing, and customer service staff and managers access to customer information through mobile devices, online, or the desktop. (CCNMatthews Press Releases)
Starbucks' Mobile App Can't Buy Anything Oct 3, 2009
It also allows that consumer to enter a credit/debit card number and to use that payment card to add money to the Starbucks CRM card. A consumer walking into a Starbucks could then show the phone's screen and allow it to be scanned as payment, in lieu of using the actual CRM card. (CBS News)
Small cos are investing in smart technologies to stay ahead Oct 2, 2009
They want to know if a new ERP or CRM would work for them, says Thomas Abraham, managing director, Sage Software India, a company which provides CRM, ERP, sales force automation, payroll and lead management services ... The cost of a typical installation (ERP/CRM) is usually in the Rs 5-25 lakh range depending on size of operations and number of users. (India Times)
Homes selling at two Triangle communities Oct 2, 2009
Hasentree, which is located off N.C. 98 in north Raleigh, is now under the management of CRM Hasentree LLC, a subsidiary of. Of the 495 homesites at Hasentree, 166 have been sold. (Raleigh Triangle Business Journal, NC)
MDI Announces New Chief Financial Officer, New Chief Technology Officer and the Resignation of Certain Members of the Board of Directors Sep 30, 2009
MDI is a hybrid integrator capable of delivering integrated security solutions (access, video, fire, alarm); door security solutions (locks, hardware); enterprise communication systems (VOIP, wireless, cellular); enterprise software solutions (ERP, CRM, HR); and high-technology infrastructure design, network integration (wired and wireless) coupled with expert maintenance. MDI's principal offices are located at 835 Proton, San Antonio, Texas 78258. (Primezone Releases)
SAP offers 'free' CRM for ERP buyers Sep 26, 2009
(09-25) 14:05 PDT -- said this week that midsize companies that purchase the Business All-in-One suite or SAP ERP will also receive its CRM (customer relationship management) application ... Customers will get the CRM licenses at no charge, but must pay annual maintenance costs on them, a spokesman said ... SAP's CRM discount offer is no doubt an effort to shore up slumping license sales amid the dismal economy. (San Francisco Chronicle -- Technology)
NetSuite Unveils ERP Suite for iPhone Sep 26, 2009
On-demand software developer's ERP and CRM applications log more than 1,000 downloads in first two weeks of availability ... By launching the ERP and CRM suite for the iPhone, NetSuite has ratcheted up the competition for this rapidly expanding cloud-computing market for mobile devices. (SmallBusinessComputing)
CRM application integration using Web services: Sep 25, 2009
CRM application integration using Web services ... CRM application integration using Web services ... CRM application integration using Web services. (SearchCRM.com)
Sybase Webcast: Taking a Strategic Approach to Enterprise Mobility Sep 24, 2009
Mobile applications go well beyond e-mail and include leveraging CRM system information across multiple user types, deploying asset tracking and resource management, and delivering mobilized forms. These are just a few of the key applications being deployed today across a number of industries. (IntranetJournal)
Has Tech Run Out Of Case? Sep 22, 2009
As for Tom Siebel, his background makes the gloomy prediction more puzzling: he's not part of the kommentariat, he is an industry mensch, the inventor of CRM, rising to the industry's firmament and later selling Siebel Systems to Oracle for $5. 8 billion. (CBS News)
4 Four Technology Best (and not so best) Bets for 2009 Sep 22, 2009
"From an ROI/TCO standpoint BI shares the same problems of ERP and CRM, which is that it is in the high-risk, low-reward quadrant," continued Scavo ... In addition to the risk/reward analysis, the study provides current adoption levels, current investment activity, and economic experience for 13 technologies: ERP, CRM, BI, SOA, server virtualization, storage virtualization, desktop virtualization, SaaS, Cloud computing, VoIP, unified communications, social networking, and Green IT. Related... (CIO Information Network)
The Small Business Case for CRM Sep 18, 2009
Customer relationship management (CRM), that catch-all term for solutions that automate everything from sales to marketing to customer service, used to be the domain of big enterprises with deep pockets and the patience to undertake mammoth implementation projects. Not any more, according to Darius Vaskelis, vice president of CRM at , a Chicago-based consultancy that specializes in CRM. Now, CRM is genuinely available to any business, whatever the size, Vaskelis said ... His firm, which provides... (SmallBusinessComputing)
Internship terrors and a lesson well learned Sep 17, 2009
Forget about press releases, e-mail marketing campaigns, CRM software and phone pitches, you need to have an "in," and I didn't have anything. I called mentors, Syracuse alumni, anyone and everyone, and had nothing to show. (Daily Orange, NY)
Ship traffic for Sept. 17, 2009 Sep 17, 2009
Thursday, September 17, 2009. Source: San Francisco Marine Exchange. (San Francisco Chronicle -- Business)
Flying on a cloud of possibilities Sep 16, 2009
But if Google is a cloud then is a sprawling stratocumulus, with a score of specialised online apps such as project management, invoicing, human resources and CRM (costumer relationship management). These last two applications are the pointy end of cloud computing, having long been used by big businesses at the top end of town through platforms like Salesforce. (Sydney Morning Herald -- Technology)
Unreturned phone calls Sep 15, 2009
"As more and more organizations are investing in and leveraging HR technology and [applicant tracking systems], it is much easier for the HR team to automate and streamline that process and enable applicants to be aware of their status within the review process through those CRM tools," O'Sullivan says. Although not all employers currently use tools that allow for such tracking, it's something that iCIMS has provided to human resources departments to benefit seekers. (CNN)
Improving Customer Contact Quality Sep 14, 2009
In a perfect world, CRM (Customer Relationship Management) and mass customization techniques should keep close tabs on customer service quality expectations. How Many Calls. (Energy Pulse, CO)
Navatar Group, Salesforce.com Value Added Reseller (VAR) in Financial Services, Announces 68% Lower Introductory Pricing for Private Equity CRM, Hedge Fund CRM, Mutual Fund CRM, Capital Markets CRM, Mergers & Acquisitions CRM and Placement Sep 12, 2009
com Value Added Reseller (VAR) in Financial Services, Announces 68% Lower Introductory Pricing for Private Equity CRM, Hedge Fund CRM, Mutual Fund CRM, Capital Markets CRM, Mergers & Acquisitions CRM and Placement Agent CRM - Yahoo ... com Value Added Reseller (VAR) in Financial Services, Announces 68% Lower Introductory Pricing for Private Equity CRM, Hedge Fund CRM, Mutual Fund CRM, Capital Markets CRM, Mergers & Acquisitions CRM and Placement Agent CRM ... Buy Side and Sell Side Financial... (Primezone Releases)
Salesforce's Big Move: Customer Service Management Sep 11, 2009
SAN FRANCISCO -- Having locked up a large chunk of the sales side of the market with its on-demand CRM service, Salesforce ... Salesforce (NYSE: CRM) announced Service Cloud 2 on Thursday, an upgrade to its offering that operates in conjunction with its customer relationship management (CRM) software. (Datamation)
Richard Pinder, COO, Publicis Worldwide, to Deliver Advertising Keynote at MIPCOM 2009 Sep 11, 2009
Its total offering includes advertising; interactive and digital marketing; CRM and direct marketing. Publicis blue-chip client portfolio includes some of the worlds best known companies: Airbus, Coca-Cola, EADS, Fidelity, HP, LG, LOral, Nestl, Pault, Siemens, Pernod-Ricard, Sanofi-Aventis, UBS, Telfonica, Zurich. (Yahoo! Wire -- Entertainment News)
EMC Sees Opportunity in India Sep 11, 2009
com (NYSE: CRM) have all ramped up their financial commitments to India in the last two years. EMC officials said the company will consolidate its local Rbal services and various technical groups into a new 495,000 square-foot facility opening this week in Bangalore. (EnterpriseStorageForum)
Tropicana Las Vegas Chooses Bally Business Intelligence SolutionsTM; New Systems Marketing, Bonusing Technology Sep 10, 2009
By utilizing Ballys Business Intelligence Solutions, we will be better equipped to make the most up-to-date CRM decisions, maximize our slot offerings, and deliver targeted slot programs to our customers. . (Yahoo! Wire -- Entertainment News)
Cell Phone 'Cloud' Apps: 1B by 2014 Sep 10, 2009
The major cloud players will lead the charge, including Google (NASDAQ: GOOG), Amazon (GOOG: AMZN) and Salesforce (NYSE: CRM). Vendors are already matching cloud services and mobility to come up with some innovative commercial applications. (Datamation)
Kentucky Catline: Miami Recap, BB Recruiting Sep 10, 2009
Click on the "Subscribe" button, and this will automatically download each week's episode to your iTunes Podcasts folder (upper left corner, under 'Library') as soon as it's uploaded by CRM Sports. Be a part of the Kentucky Sports Report Facebook Group. (BigBlueNation.com)
Chinese target uranium Sep 9, 2009
State-owned CRM is also taking up a 12 per cent stake in FerrAus, another Pilbara iron ore developer, for $12. 6 million. (Sydney Morning Herald -- Business)
DynLink merges with Brittenford Systems Sep 9, 2009
Brittenford, a Microsoft Gold Certified Partner with certification in several Microsoft competencies, will add Microsoft CRM capabilities to its portfolio of offerings as a result of the transaction. One of the top requests we have heard from clients is their frustration with having to work with multiple business partners to support a variety of integrated Microsoft business technologies, said Brian Dietz, president of Brittenford Systems. (Washington Business Journal, DC)
FerrAus soars over deal with Chinese company Sep 8, 2009
FerrAus, which has iron ore resources in WA's Pilbara region, said the Chinese government-owned China Railway Materials (CRM) had agreed to take a 12 per cent stake in the company. Under the plan CRM subsidiary Union Park Company would take 22 ... A CRM representative would also join the FerrAus company board and the Chinese company would get a "substantial entitlement'', at market terms, for iron ore offtake. After entering a trading halt on Monday ahead of the announcement, jumped today, and... (Sydney Morning Herald -- Business)
UPDATED: Early morning murder reported at Summers Lane Tavern Sep 5, 2009
CRM wrote on Sep 3, 2009 4:10 PM:" Doug was a friend of mine. We lost touch in recent years but he has always been in my thoughts. In fact me and my mom where just talking about him a couple of days ago, wondering how he was doing. For his life to be to be taken in such a manner is just devastating. My thoughts and prayers are with all of Dougs family and friends. He was a wonderful man who was always respectful and caring. Memories of him will live on forever in my heart. Love you Doug, rest... (Klamath Falls Herald & News, OR)
Boston Scientific Names Leading Electrophysiologist to Its Medical Team Aug 31, 2009
Dr. Ken Stein to join CRM group ... Aug. 31 /PRNewswire-FirstCall/ -- Boston Scientific Corporation (NYSE: ) today announced that Ken Stein, M.D., FACC, will join the Company as Senior Vice President and Associate Chief Medical Officer for its Cardiac Rhythm Management (CRM) group ... "We are excited that Dr. Stein is joining our team," said Fred Colen, President, Boston Scientific CRM. "His extensive clinical and research experience, coupled with his broad knowledge of cardiac rhythm... (PR Newswire)
The Smokey Howline Radio Show Aug 31, 2009
com is proud to partner with CRM Sports to co-host the one hour weekly radio show Smokey Howline ... com is proud to partner with CRM Sports to co-host the one hour weekly radio show Smokey Howline. (InsideTennessee.com)
